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iCall

iCall is a browser-based call taking application for the enterprise. iCall will enable you to efficiently scale your call-taking operation in an accessible way while providing powerful features for improved service to your customers. Since the only client requirement is a web browser, you can give the application to anyone available during peak activity times. Already have a call taking application? Use iCall as your backup solution...

	Account Lookup With the account lookup feature, you can query a customer account based on various account parameters, determine the account's billing status (quickly indicating disconnect-for-non-pay), get the current outage status of the account, view a MapQuest map of the account  location, and more...
	Callbacks Callbacks are typically done through your IVR, but new territory accounts and IVR system outages sometimes require another approach. With iCall you can manually process those callbacks.
	Histories iCall allows you to view account history information including call history and outage history. The corresponding archive information is included as well so that the user has a complete perspective of the account.
	Real-Time Call Creation & Editing The backbone of the application is the ability to enter calls directly into your outage management system, providing real-time information to the dispatchers. The user can override account information, specify comments, choose a trouble type and even edit any open calls.
	Call Search A robust call search tool is provided so that you can easily find any call in the system. Search based on trouble category, trouble type, date range, receiver, comments, location, etc. The find tool is also a convenient way to print a list of calls meeting specific criteria.